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Complaints and Grievances

Complaints and Grievances

BEFORE FILING A FORMAL COMPLAINT

Typically, concerns or complaints from students, parents, employees, or members of the public can be resolved by a phone call or meeting with the individual involved. If a meeting is preferred, an appointment should be made with the appropriate staff member or administrator to discuss the concern. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible level.

Steps to resolving complaints and concerns

     Step 1 – Communicate with Appropriate Staff

  • Conference directly with the individual involved with the concern (teacher, coach, etc…)
  • Conversations between parties involved resolve the concern the majority of times.

     Step 2 – Communication with Campus Administrator

  • Campus administrators are responsible for all of the school's processes and procedures.
  • Campus administration can offer clarification of school policies and procedures.
  • When necessary, conferences with involved parties can be arranged to work toward a solution.

FILING A FORMAL COMPLAINT/GRIEVANCE

If an informal conference regarding a complaint fails to reach the requested outcome,  Road ISD has grievance policies in place for employees, students, parents, and the public.

 

DGBA (Local)—employee policy
FNG (Local)—student and parent policy
GF—public complaints

 

These procedures ensure that all concerns are reviewed fairly, consistently, and in a timely manner.

IMPORTANT INFORMATION

The grievance process is administrative in nature and not a court proceeding.

 

Parents/Students
 FNG (LOCAL)

Employees
DGBA (LOCAL)

Community/Patrons
GF (LOCAL)

• Student Discipline
• Extracurricular Participation
• Grades, GPA, Class Rank
• Employee or other Student Conduct

• Compensation, Benefits, Leave
• Working Environment, other Employee Conduct
• Evaluations, Reprimands, Growth Plans
• Assignment/Reassignment

• Employees
• Taxes, Budget, Spending
• Vendors
• Nuisances

FNG (LOCAL)
Level I
 Level II
  Level III

DGBA (LOCAL)
Level I
 Level II
  Level III

GF (LOCAL)
Level I
 Level II
  Level III

 

 

Complaints must follow the Level One → Level Two → Level Three sequence unless otherwise permitted by policy.

The district prohibits retaliation against any individual who files a complaint in good faith.

 

Complaints and Grievances may be submitted to the River Road ISD Human Resources Office via:

Email:

HR@rrisd.net

 

Fax:

(806) 381-1357

 

Mail/In Person:
River Road ISD

Attn: Human Resources Office 
9500 US Hwy 287 N.

Amarillo Texas 79108

 

Individuals needing assistance with the complaint process or grievance forms may contact the district administration office or campus principal.

For Employees

For Students and Parents

For Public Complaints